Privacy
policy

Prestige C.K. Towing Inc. (“Prestige,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request towing or roadside assistance, communicate with dispatch, receive text or telephone communications from us, or otherwise interact with Prestige.

Prestige C.K. Towing Inc.
5516 W 110th St, Unit 13
Oak Lawn, IL 60453
Phone: (708) 830-1330
Email: [email protected]

The information we collect depends upon how you interact with Prestige.

Contact Information

We may collect your name, telephone number, email address, service address, billing information, and other contact information you provide.

Vehicle and Service Information

When you request service, we may collect information concerning your vehicle and requested service, including vehicle year, make, model, color, type, license plate, vehicle identification number when reasonably necessary, vehicle condition, service location, destination, requested service, key availability, access instructions, accident or breakdown information, dispatch information, and service history.

Location Information

Towing and roadside assistance require location information.

We may receive location information from an address you provide, information you communicate to dispatch, a device-location feature you voluntarily use or authorize, GPS records generated in connection with our service vehicles, or another authorized party requesting service.

Location information may be used to locate a vehicle, dispatch assistance, calculate travel distance, estimate arrival times, document service performance, prevent fraud, investigate incidents, verify billing, and resolve disputes.

Telephone and Text Information

When you call or text Prestige, we may receive your telephone number, message content, timestamps, service-related communications, callback information, and other information transmitted during the communication.

We may use your telephone number to return your call or text and to communicate about an active or recently requested service.

Prestige does not represent in this Privacy Policy that telephone calls are recorded. If Prestige later implements call recording, any notice or consent required by applicable law should be implemented before recording begins.

Photographs and Video

Prestige personnel may photograph or record the vehicle, visible vehicle condition, service location, accident or recovery scene, positioning of the vehicle, hookup process, or other circumstances reasonably related to the service.

Such records may be used for service documentation, safety, training, regulatory compliance, insurance, fraud prevention, claim investigation, or dispute resolution.

Payment Information

When you make a payment, Prestige or its payment-processing provider may process transaction information such as payment amount, payment method, authorization status, billing name, billing address, or limited card information.

Prestige seeks to avoid retaining complete payment-card information when payment can be securely processed through an appropriate payment processor.

Website and Device Information

When you use our website, we and our technology providers may automatically receive information including IP address, browser type, operating system, device type, referring website or advertisement, pages viewed, date and time, interactions with the website, approximate location derived from IP information, cookies, advertising identifiers, and similar technical information.

Prestige uses Google Analytics to understand how visitors find and use our website.

Google Analytics may collect or process information such as device information, browser information, IP address, approximate geographic information, pages viewed, website interactions, traffic source, timestamps, cookies, and similar identifiers.

We use this information to measure website traffic, understand site performance, improve user experience, identify technical issues, and evaluate the effectiveness of our marketing.

Google may process information received through Google Analytics according to Google's own policies and terms.

Prestige uses Google Ads to advertise its towing and roadside services and may use Google advertising or conversion-measurement technologies to understand whether advertisements result in website visits, calls, form submissions, or other customer actions.

Google Ads and associated Google technologies may use cookies, IP information, browser or device identifiers, advertising identifiers, website activity, referral information, and similar data.

Google may combine or process information as described in Google's own privacy policies and settings.

Prestige does not control Google's independent processing of information.

Our website may use cookies, pixels, tags, local storage, advertising identifiers, and similar technologies.

These technologies may support essential website operation, analytics, advertising measurement, fraud prevention, performance analysis, user preferences, and marketing effectiveness.

Your browser may allow you to restrict or delete cookies.

Restricting cookies may affect certain website functionality or the accuracy of analytics and advertising measurements.

Depending upon the Google products and website configuration in use, Google may use first-party or third-party cookies and other identifiers to provide analytics, advertising measurement, or advertising functions.

Users may manage certain Google advertising preferences through Google's advertising settings and may use opt-out tools made available by Google.

Browser privacy controls may also affect certain cookies and identifiers.

Prestige may use information to receive and process service requests; identify customers and vehicles; verify locations; dispatch drivers; provide estimates and service updates; contact customers; complete towing and roadside services; determine required equipment; calculate charges; process payments; provide invoices or receipts; document vehicle condition; administer storage or vehicle release where applicable; maintain legally required records; protect customer and employee safety; prevent fraud; investigate complaints or claims; address charge disputes; communicate with insurers or repair facilities when appropriate; operate and secure our website; measure advertising effectiveness; comply with tax, insurance, licensing, towing, transportation, regulatory, or legal obligations; and protect Prestige's legal rights.

If you provide Prestige with a telephone number in connection with an inquiry or service request, Prestige may call or text that number to respond to your inquiry or administer the requested service.

Communications may concern quotes, dispatch confirmation, ETA information, driver arrival, vehicle location, destination, payment, receipts, changes to the service, cancellation, or completion of the service.

Providing a telephone number for an active service request does not constitute consent to unrelated promotional marketing where separate consent is legally required.

Prestige may send service-related text messages when you request or reasonably consent to text communication.

Messages may include dispatch confirmation, estimated arrival information, operator contact, location questions, service updates, payment information, receipts, and service completion information.

Message and data rates may apply depending upon your mobile provider.

Where applicable, you may reply STOP to automated text communications to withdraw consent to further automated texts.

Prestige may send a confirmation that an opt-out request has been processed where permitted.

Marketing messages, if offered, will be subject to any separate consent requirements imposed by applicable law.

Consent to receive promotional marketing texts is not a condition of purchasing towing or roadside-assistance services.

Prestige may disclose information to employees, tow operators, contractors, dispatch personnel, payment processors, website hosts, cloud-service providers, communications providers, text-message providers, mapping or location providers, analytics providers, advertising providers, insurers, accountants, attorneys, repair facilities, dealerships, body shops, storage facilities, or other service providers when reasonably necessary for legitimate business or service purposes.

Information may also be disclosed when legally required or reasonably necessary to respond to a subpoena, court order, warrant, governmental request, law-enforcement request, regulatory obligation, insurance claim, accident investigation, suspected fraud, threat to safety, or legal dispute.

When our website uses Google Analytics, Google Ads, conversion measurement, or other Google services, certain information is transmitted to or processed by Google.

This may include the URL visited, IP address, browser or device information, cookies, advertising identifiers, and interactions with our website or advertisements.

Google's use of information is governed by Google's own policies and account settings.

Prestige does not sell customers' towing, roadside-service, contact, vehicle, or payment information for money as part of its ordinary business.

Our use of Google Analytics and Google Ads may involve transmitting online identifiers or website activity to Google for analytics, measurement, or advertising purposes.

We therefore avoid representing that no information is ever provided to advertising or analytics providers.

Prestige may use third parties to assist with payment processing, hosting, communications, analytics, advertising, mapping, dispatch, security, business administration, or other legitimate operations.

Those providers may receive information reasonably necessary to perform their services.

Where Illinois law requires contractual data-security protections, Prestige will apply those requirements as applicable.

Prestige uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, acquisition, use, destruction, modification, or disclosure.

No website, wireless transmission, communications system, or electronic storage system is completely secure.

Prestige therefore cannot guarantee absolute security.

If Prestige determines that a security incident involving personal information requires notification under applicable law, Prestige will provide legally required notifications and take other legally required measures.

Prestige retains information for as long as reasonably necessary to provide services, maintain business records, comply with towing and transportation requirements, document transactions, administer insurance matters, resolve disputes, prevent fraud, meet accounting or tax requirements, respond to litigation, or comply with law.

Certain towing disclosures and records may be retained for at least five years where required by Illinois law.

Records may be retained longer where reasonably necessary because of an active claim, investigation, litigation hold, legal requirement, insurance matter, or unresolved dispute.

Our website and towing services are intended for adults and authorized vehicle operators and are not directed toward children under 13.

Prestige does not knowingly seek to collect personal information online directly from children under 13.

Our website may contain links to independent third-party websites or services.

Prestige does not control the privacy, security, content, or practices of independent third parties.

Their own policies apply when you interact with them.

You may contact Prestige to ask questions concerning information maintained about you or to request correction or deletion where appropriate.

Certain records cannot be deleted when Prestige has a lawful need or legal obligation to retain them, including towing records, transaction information, tax records, fraud-prevention information, insurance records, dispute records, or information subject to litigation or regulatory retention requirements.

Requests may be submitted to:

Prestige C.K. Towing Inc.
5516 W 110th St, Unit 13
Oak Lawn, IL 60453
Phone: (708) 830-1330
Email: [email protected]

Prestige may reasonably verify a requester's identity before providing, modifying, or deleting personal information.

Although Prestige currently provides services within Cook County, Illinois, website visitors may sometimes access the website from other locations.

Where another applicable law grants a legally enforceable privacy right to a user, Prestige will respond as required by that applicable law.

Nothing in this Policy is intended to limit a right that cannot legally be limited.

Prestige may update this Privacy Policy when its practices, technology, service providers, or legal obligations change.

The current Effective Date will appear at the beginning of the Policy.

Material changes will be communicated when required by law.

For questions concerning privacy or this Policy:

Prestige C.K. Towing Inc.
5516 W 110th St, Unit 13
Oak Lawn, IL 60453
Phone: (708) 830-1330
Email: [email protected]